G L O W
Shipping & Returns
Shipping Policy
At Glow, we take great care in ensuring that your purchases are delivered to you in a timely manner and in perfect condition. We offer a variety of shipping methods to suit your needs, and our packaging is eco-friendly to align with our commitment to sustainability. Shipping costs are calculated at checkout based on the delivery location and the selected shipping method.
We are dedicated to providing a seamless shipping experience, and we aim to keep our customers informed at every step of the way.
If you have any questions about our shipping process, feel free to reach out to our customer service team for assistance.
Return & Exchange Policy
At Glow, we strive to ensure that every customer is delighted with their purchase. As our products are perishable, we have specific guidelines for returns and refunds to ensure the quality and safety of our goods.
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Eligibility for Returns and Refunds:
Perishable Goods:
Due to the perishable nature of our products, returns and refunds are limited to issues related to quality or damage during transit.
Notification Period:
Customers must notify us of any issues with their order immediately upon receipt. Any requests for returns or refunds must be made within 24 hours of delivery.
Conditions for Returns and Refunds:
Quality Issues:
If you receive a product that is defective or not up to our quality standards, please contact us immediately with details of the issue.
Damaged Items:
If your order arrives damaged, please provide photos of the damaged items and the packaging within 24 hours of receipt.
Incorrect Orders:
If you receive an incorrect item, please contact us immediately so we can arrange for the correct product to be sent to you.
Return Process:
Contact Us:
Email us at enquiry@glowprestige.com or call us at 91051520 within 24 hours of receiving your order. Provide your order number, details of the issue, and photos if applicable.
Evaluation:
Our customer service team will evaluate your request and, if approved, will provide instructions for returning the item or processing the refund.
Resolution:
Depending on the issue, we will offer a replacement, a store credit, or a refund to the original payment method. Refunds will be processed within 5 business days of approval.
Non-Returnable Items:
Custom Orders:
Customized items, including mooncakes with personalized messages or packaging, are not eligible for returns or refunds unless there is a quality issue or damage.
Opened Items:
Products that have been opened or partially consumed are not eligible for returns.
Customer Satisfaction:
Your satisfaction is our top priority. If you have any concerns about your order, please do not hesitate to contact us. We are committed to resolving any issues promptly and to your satisfaction.